Do you take returns?
We do, but we have rules on returns. So please see our return policy.
I placed an order and want to cancel it.
If it is within 24 hours we can cancel your order. Past that time frame this falls inline with our return policy (see above for link). We have a restocking fee of 30% after 24 hours of the order being placed.
Pre-orders are just that a 'pre-order' and we do not offer returns once placed. This goes to funding the production of the item and we manufacture in small batches, so everyone's name is on the product they pay for. Do not order if you are not willing to wait. Our ETA might say 3 months but if it goes out to 6 months there is still no return. We always ship, nothing never does not make it into production.
I received an item without instructions. What gives?
We are green. We recycle and reduce waste. So we now have our instructions online.
Is there warranty?
Of course there is. We offer lifetime warranty, as long as you followed instructions (see above). Don't fuck it up and blame us. Warranty covers faults in material and or manufacturing. We cover shipping. We offer lifetime warranty on items other than Bolts and BCGs, those are one year warranty.
Where is my order?
We are not Amazon Prime. Some orders are assembled with great care and attention to detail when the order is placed. Please allow 4-6 weeks to pass before sending an email. Some orders will ship before this time, some orders take longer. Also check our blog or Facebook page for updates
Who makes your products?
We make everything in house. There is "no buying from that one company" other people do and rebrand the item.
Can I order if I am outside of the US?
We do not ship firearm products outside of the US. Our store is set up for domestic shipping only.
What if I just want to order shirts, stickers or non-firearm related products?
We can take your order through email and offer paypal to check out.
Can I buy shot glasses, pint glassed and the middy if I am outside of the US?
YES! We have a site dedicated to Caliber Ballistic Barware™. Visit Caliber's site at www.caliberbarware.com
Do you give a LE/Military Discount?
We do not offer any discounts. We believe in equal treatment across the board and our prices are already reasonable. Sign up for our newsletter for announcements on deals we run for everyone.
Yes. Please send us an email with your FFL and or Business License for our catalog and dealer pricing. Minimum buy in is 5k to be a dealer and 500k for distributor.
I call but get no response.
We are in the machine shop most of the time. Email gets to us quicker. We strive to respond with 48 hours. Our ours of operation are Monday, Wed, Friday 10pm-4pm
Is Paul from Canada?