Leitner-Wise® MFG is a small business that tries to keep the costs low for our customers, while offering superior products. There is a no-cost lifetime warranty on everything that doesn't run right or is in anyway materially defective. If a product does not work in your firearms, we ask that you have a gunsmith determine the cause, a lot of times parts that don't run are due to out of print parts in a gun not purchased from us. If it is something on our end, rare incidents, we will gladly swap it out for the same part or one of equal value. Once past the 7 day return window for credit, the product will be replaced if defective or store credit will be given if we no longer carry that product for the determined value of the part.
If you want to return an item that we determine has nothing wrong with it, then there is a 30% restocking fee. Shipping costs are not covered in this instance since nothing is wrong with it.
If you have ordered from a retail store or dealer then you must return products to them and reach out to their customer service department. Please contact who you made your purchase from with orders placed outside of Leitner-Wise®
We do not take returns on rifles or uppers. We only offer lifetime warranty. Once you place an order on a pre-order that is there to fund the production and there is no return on that. Only if defective once received and a store credit or replacement is offered.
PREMIUM CRAFTED QUALITY
We make every effort to ensure your order arrives in as-advertised condition. Please note that differences in size, color, form and finish are expected and add to the individuality of each piece. Discoloration on some products are normal and can change after use, this is not a flaw. Discoloration on internal components is not a structural defect and is not warranted under ANY circumstances.
ORDERS DELIVERED DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE
If your order is delivered damaged, defective, incorrect or incomplete, please notify us within 3 days from the date of receipt. This will ensure complete replacement of the damaged, defective, incorrect or missing items at no additional cost to you, or you may choose to receive a full credit or refund of the total purchase price. All damaged, defective or incorrect items authorized for return must be packaged in their original shipping carton with the enclosed packing slip. A return authorization from us is required. Please see below for details on obtaining this authorization. If it is damaged in transit then we first have to file a claim and wait for the delivery service to replace the funds and determine how it was damaged before we can complete the refund. This does not apply to a part that falls under warranty. This is only related to shipping procedures.
You may return to us any non-damaged, non-used, non-defective and unaltered merchandise, along with the enclosed packing slip, within 7 days from the date of delivery, 3 0% restocking fee plus postage must be paid. A return authorization from us is required -- see below for details on obtaining this authorization. We do not cover shipping if returned for no reason other than you just do not want it. We only cover defects and that rarely happens.
If you received a gift and would like to exchange it, a credit will be placed on your account. You have 90 days to redeem this credit. You will not be able to use your credit online, you must email us (M,W,F from 10am — 3pm EST) to place your order.